SBI digital banking service still out of reach for several customers – The Hindu

A man checks his mobile phones in front of State Bank of India branch in Kolkata | Photo Credit: Reuters
SBI servers continue to stay out of reach for several customers in the country, making it hard to transfer funds and access banking services.
(Sign up to our Technology newsletter, Today’s Cache, for insights on emerging themes at the intersection of technology, business and policy. Click here to subscribe for free.
India’s largest public sector bank on Friday announced its online banking services would be unavailable to its customers between 1 P.M. to 4:30 P.M on April 1 due to “annual closing activities”. The administrative closure meant users could not access their banking account, including making payment via UPI.
But inaccessibility issues to SBI’s digital banking services persisted for several users even until 7 A.M. on Saturday April 2. Some took to Twitter to post their issues, which ranged from inability to make fund transfer to accounts showing nil balance.
According to internet outage tracker Downdetector, SBI outage related query peaked at 11 P.M. on Friday, and then again started to rise at 9 AM on April 2. The site noted that people searching for ‘I have a problem with State Bank of India (SBI)’ included those accessing mobile banking, online banking and fund transfer via UPI.
In response to various tweets, SBI’s office Twitter handle said the maintenance activity has been completed, and requested users to directly message its handle with any specific query pertaining to app or platform.
It is unclear at the moment how many of SBI’s 45.92 crore users are still affected by the scheduled maintenance activity that has persisted beyond the planned time.

Our code of editorial values
Printable version | Apr 2, 2022 1:45:08 pm | https://www.thehindu.com/sci-tech/technology/sbi-digital-banking-service-still-out-of-reach-for-several-customers/article65284137.ece
© THG PUBLISHING PVT LTD.

source

Share:

More Posts

Market Research

Pulse Surveys

Turn feedback into action

Our survey platform makes it easy to measure and understand feedback so you can drive growth and innovation

Pulse Handshak

Pulse Handshak

Collaborative online survey tool for the market research industry. Remote assisted surveying just like face-to-face interviews. Here interviewers can talk to the respondent over the web-console without the need for any other communication channel and share the same Q're with responses and click actions.

Pulse FE

Pulse FE

Pulse Field Expert or Pulse FE is the main platform for both offline and online survey at softofficepro.com. It is robust and used by hundreds of clients over tens of years with millions of responses. Do it once Q're and deploy on both offline devices (android) and online forms makes it a great cost effective platform for any kind of responses

Pulse Ultimate

Pulse Ultimate

Pulse Ultimate is targeted for tracking studies and retail audits. An offline survey system offering extreme field control including processes like data quality check, back-check, rework, comparison with previous wave data etc. helps to get the best results on a day-to-day basis

Pulse LS

Pulse LS

Use a managed Limesurvey and our expertise for creating complex forms and token based user management. Use optional mailing system to send survey invitation to each participant and track progress of the response status. Industry standard SPSS / R output supported