A man checks his mobile phones in front of State Bank of India branch in Kolkata | Photo Credit: Reuters
SBI servers continue to stay out of reach for several customers in the country, making it hard to transfer funds and access banking services.
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India’s largest public sector bank on Friday announced its online banking services would be unavailable to its customers between 1 P.M. to 4:30 P.M on April 1 due to “annual closing activities”. The administrative closure meant users could not access their banking account, including making payment via UPI.
But inaccessibility issues to SBI’s digital banking services persisted for several users even until 7 A.M. on Saturday April 2. Some took to Twitter to post their issues, which ranged from inability to make fund transfer to accounts showing nil balance.
According to internet outage tracker Downdetector, SBI outage related query peaked at 11 P.M. on Friday, and then again started to rise at 9 AM on April 2. The site noted that people searching for ‘I have a problem with State Bank of India (SBI)’ included those accessing mobile banking, online banking and fund transfer via UPI.
In response to various tweets, SBI’s office Twitter handle said the maintenance activity has been completed, and requested users to directly message its handle with any specific query pertaining to app or platform.
It is unclear at the moment how many of SBI’s 45.92 crore users are still affected by the scheduled maintenance activity that has persisted beyond the planned time.
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Printable version | Apr 2, 2022 1:45:08 pm | https://www.thehindu.com/sci-tech/technology/sbi-digital-banking-service-still-out-of-reach-for-several-customers/article65284137.ece
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