22 Aug 2022 12:13 PM GMT
iPhone 12 and iPhone 12 Pro models’ repair program for sound issue extended by 1 year. (Image Credits: Apple)
Apple has extended its repair program for iPhone 12 and iPhone 12 Pro models in India, experiencing earpiece-related sound issues. As per the company, the programme now globally covers concerned iPhone 12 or iPhone 12 Pro devices for up to three years from the device’s first retail sale, an extra year up from two years previously. However, do note, the extended repair program doesn’t extend the standard warranty coverage of the iPhone 12 or iPhone 12 Pro.
Apple says that there might be a component in these models due to which the smartphone might cause malfunctions — problems like sound issues where the user will fail to hear sounds while making calls. Apple’s website reads, “Apple has determined that a very small percentage of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the receiver module.”
As per the company, iPhone models manufactured between October 2020 and April 2021 have the possibility of facing issues with sound. Apple has also said that if a user’s smartphone has any other problem which will hamper the ability to repair the sound issue, such as a cracked screen, all these problems will be rectified first. Although, Apple says that in some case there may be cost associated with the additional repair.
Apple says that all its authorised service providers will offer a repair service for the smartphones for free. It should be noted that the iPhone 12 mini and iPhone 12 Pro Max models are not part of this program.
Notably, Apple may limit the repair in the country/region of the device’s purchase.
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